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Office of Personnel Management PDF
By:U S Government Accountability Office (G,U. S. Government Accountability Office (
Published on 2013-06 by BiblioGov

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GAO assessed the Office of Personnel Management's (OPM) use of performance measures and standards to manage its service delivery to individuals seeking federal employment and federal employees, retirees, and dependents. GAO found that OPM: (1) used both qualitative and quantitative performance measures and standards; (2) had not identified all performance measures suggested by the Federal Productivity and Quality Improvement Program; (3) had not established a full range of performance measures and standards for efficiency or customer satisfaction; (4) had no measure or standards for health benefits claims processing; (5) did not routinely and systematically track performance in key areas; (6) did not ensure that adequate performance information reached top management; and (7) did not hold Senior Executive Service managers accountable for meeting performance goals.

This Book was ranked at 35 by Google Books for keyword Personnel Management.

Book ID of Office of Personnel Management's Books is oJhLngEACAAJ, Book which was written byU S Government Accountability Office (G,U. S. Government Accountability Office (have ETAG "iMdnpOewrRo"

Book which was published by BiblioGov since 2013-06 have ISBNs, ISBN 13 Code is 9781289117511 and ISBN 10 Code is 1289117519

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